Warranty Policy

MulWark awards warranty against defects in material and workmanship for all our tools. If the tools were used correctly, they will be repaired or replaced free-of-charge, when proper documentation is submitted. The warranty does not apply to tools that were modified without MulWark’s consent, were misused, or damaged in any other way. The warranty cannot be enforced for any injuries caused by the use of these tools.

For more information write to us to at our e-mail address support@mulwark.com、support@mulwark.shop.

  • MulWark Warranty

    We are so confident in the quality we offer the MulWark Lifetime Warranty. Should your tool ever malfunction from defects in workmanship or materials, we will repair or replace the tool free of charge.

  • What is Covered?

    MulWark tools are warranted to be free of material and workmanship defects.

  • How Long Coverage Lasts?

    This warranty lasts for the lifetime of the MulWark tool excluding pneumatic and measuring tools, which are covered for a period of one year from date of sale. Warranty coverage ends when the product becomes unusable for reasons other than defects in workmanship or material.

  • How to Obtain Service?

    If your product becomes defective, return it to the retailer where you purchased it, who will in turn return it to the MulWark distributor for that country.

  • What We Will Do to Correct Problems?

    Warranted products, found to be defective due to faulty workmanship or material will be repaired or replaced, at MulWark'S discretion, and returned at no charge.

  • What is Not Covered?

    Failures due to misuse, abuse or normal wear and tear are not covered by this warranty. MulWark will not be responsible for any incidental or consequential damages.

  • How Local Laws Relate to the Warranty?

    Some areas do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary, from state to state, province to province, or country to country.

  • No Other Express Warranty Applies

    This Full Lifetime Warranty is the sole and exclusive warranty for MulWark products. No employee, agent, dealer, or other person is authorized to alter this warranty or make any other warranty on behalf of MulWark.

  • Executing the MulWark Lifetime Warranty

    MulWark offers a comprehensive lifetime warranty to support products purchased under the MulWark brand.

    In the event that you have a problem with your MulWark product due to a defect in materials or poor workmanship, we will attempt to remedy the problem in accordance with our printed warranty policy as quickly as possible.

  • Normal wear and tear

    Commonly, our tools are used in the most demanding conditions. Under these conditions and over time, MulWark products may experience normal wear and tear and require service, this is not covered by the lifetime warranty. For many of our products we offer spare parts to maximise the life of our tools, this particularly applies to pneumatic and measuring tools. Full details are available on our website: https://mulwark.shop or your local retailer will be pleased to help.

  • Defects in materials or workmanship

    It is our experience that if a product that fails prematurely due to a manufacturing defect in materials or workmanship, will generally do so very early in the product's life cycle, often the first or second time the product is used. When returned for inspection, these products are generally found to still be in as new condition and show very little signs of use. It is uncommon for a product that was manufactured with a defect, to survive under normal use for any extended period of time. Products that are returned for warranty inspection after months or years of continuous reliable service are rarely found to be defective, failure being generally due to wear and tear. In such cases the tools are not covered by the lifetime warranty.